Appointments

Do you take my insurance?

We accept most major insurances. If you don’t see your insurance carrier on our list, please contact us to see how we can help.

Where are your offices located?

We have a couple of offices located around Houston and Austin, TX. Check out our online behavioral health directory to find a location that is convenient for you.

What happens at my first appointment?

Prior to coming to the office you will receive an email confirming your appointment. Please make sure you complete the online patient forms prior to arriving in the office so our providers can review your case ahead of time. When you arrive at our office, you will be greeted by a member of our administrative staff. If you have not completed your paperwork ahead of time, new clients will have to complete the paperwork prior to their appointment so we ask that that patients arrive at least 30 minutes prior to your scheduled appointment time, so please plan your arrival accordingly.

How do I find a provider who is right for me?

We understand the importance of finding a provider who is suited for your specific needs. Our team includes highly trained and specialized psychiatrists, psychologists, advanced nurse practitioners, and therapists offering high quality, evidence-based evaluation and treatment approaches for patients.

View our directory of behavioral health specialists to find a provider who is right for you, or contact a member of our Intake team.

Telehealth

I am interested in telehealth; how do I determine if it is an option for me?

We encourage you to discuss your interest in telehealth with your clinician during your next appointment to determine if this might be a fit for you. Currently telehealth is offered only for follow-up appointments, not first-time patients. If you do not currently have an appointment scheduled, please contact us.

What if my provider doesn’t offer telehealth?

If you do not see your provider listed as an available Telehealth participant, please contact our office to find out more information.

Will my insurance cover telehealth visits?

Most commercial insurances do cover telehealth visits, but coverage can vary by insurance carrier. We strongly recommend that you contact your insurance carrier prior to scheduling a telehealth visit, to inquire if telehealth is indeed a covered benefit for your plan.

Will I still be required to come into the doctor’s office?

It is best to speak to your doctor about the most effective plan for your care. We typically recommend that patients participating in Telehealth continue to see their provider face to face on a periodic basis. You and your provider can work together to determine a routine that works best for your specific needs.

Are telehealth video appointments HIPAA Complaint?

PBH ensures the interaction between the patient and clinician is completely secure and HIPAA compliant. The teleconferencing software encrypts all forms of data, including video and audio.

How To Cancel My Appointment

Please call your location to cancel an appointment or select “Cancel” on the appointment reminder you receive to your email. This must be done at least 24 hours in advance or your cancellation can not be received.

What Devices & OS Are Supported?

Windows

  • Windows 7 or later
  • 2GHz dual-core CPU for up to 3-way calls.
  • i5 or i7 CPU is recommended for group video calls.
  • VSee only works on Windows Surface tablet with full Windows OS.

Mac

  • OS X 10.11 or later
  • Please click here if you need VSee for OS X 10.10 and below.
  • Known compatibility issues with OS X version for Mac.

iOS

  • iOS 11 or later
  • iPad Air or newer
  • iPad Mini 2nd generation or newer
  • iPhone SE or newer

Android

  • Android 4.4 Kitkat or later
  • NEON compatible ARM processor or x86 processor
  • Dual core CPU
  • Amazon Fire phone and tablets 2014 or later

Other Device Recommendations:

  • Google Pixel 1 or newer
  • Samsung Galaxy S5 or newer
  • Samsung Galaxy Note 4 or newer
  • LG G6 or newer
  • HTC One M8 or newer
  • Nexus 5X, Nexus 6P

Not supported

  • Linux
  • Chrome OS
  • Unfortunately, we currently do not have plans for a Linux and Chromebook version.

Please contact us at help@vsee.com for any questions.

What Browsers Are Supported?

Javascript must be enabled, and cookies must be allowed. See guide.

  • IE 11 (exclude IE in metro mode)
  • IE Edge
  • Chrome (latest version and previous version)
  • Firefox (latest version and previous version)*
  • Safari (latest version and previous version, private mode is unsupported)
  • Internet Browser (default browser on some Android devices)**

* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).

Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.

Please contact us at help@vsee.com for any questions.

TMS

Can I also take antidepressant(s) if I am receiving TMS Therapy?

Yes. In clinical trials, TMS therapy was safely administered with and without other antidepressant medications.

How long does the antidepressant effect last?

In a clinical trial, 2 out of 3 patients who had either responded to treatment or completely remitted their depression symptoms reported 12 months later that they remained at the level they were at the end of the trial. Additionally, after the trial, only 1 in 3 patients needed to return for ‘maintenance’ TMS sessions.

Is TMS Therapy uncomfortable?

No, the most common side effect related to treatment was scalp discomfort during treatment sessions. This side effect was typically mild-moderate and was shown to occur less frequently after the first week of treatment.

If necessary, this discomfort can be treated with an over-the-counter analgesic. If these side effects persist, your doctor can temporarily reduce the strength of the magnetic field pulses being administered. This can help make treatment more comfortable.

Less than 5% of patients treated with TMS therapy discontinued treatment due to side effects.

Are there potential risks of TMS Therapy?

TMS Therapy has been demonstrated to be safe in clinical trials and most people tolerate the TMS Therapy system very well.

Throughout over 10,000 active treatments performed in clinical trials, the most commonly reported side effect related to treatment was scalp discomfort during treatment sessions. This side effect was generally mild to moderate and occurred less frequently after the first week of treatment. Less than 5% of patients treated with TMS Therapy discontinued treatment due to side effects.

While TMS Therapy has shown to be effective, not all patients will benefit from it. Patients should be carefully monitored for worsening symptoms, signs or symptoms of suicidal behavior, and/or unusual behavior. Families and caregivers should also be aware of the need to observe patients and notify their treatment provider if symptoms worsen.

What is a typical course of treatment with TMS Therapy?

Typically, the average course of TMS Therapy happens five times per week for exactly 37 minutes sessions over a 4-6 week timeframe.

Any additional treatments are based on clinical judgment.

Is TMS Therapy like electroconvulsive therapy (ECT)?

No. While both show effective results for treating depression, there are many differences in safety and tolerability.

During a TMS treatment session, patients are sitting, awake and alert throughout the entire 37-minute procedure. This means that no sedation is required for TMS Therapy. Patients are able to transport themselves to and from their treatment.

In contrast, electroconvulsive therapy (ECT), commonly referred to as “shock therapy,” is meant to intentionally causes a seizure. Patients who receive ECT are sedated with general anesthesia and paralyzed with muscle relaxants. After the treatment, recovery occurs slowly, and patients are typically monitored under close supervision for minutes or a even few hours after a treatment.

Patients often experience short-term confusion and memory loss after a ECT session. Even long-term memory disruptions have been reported and may persist indefinitely in some people. Significant caregiver supervision is often required after treatment, due to the side effects commonly associated with ECT.

Is TMS Therapy a good alternative for patients who cannot tolerate the side effects associated with antidepressant medications?

TMS is non-systemic, which means that it does not circulate in the blood throughout the body. Because it’s non-systemic, it does not have typical anti-depression medication side effects such as weight gain, sexual dysfunction, nausea, dry mouth, sedation, etc.

The most common side effects reported during clinical trials were mild to moderate headache and scalp discomfort. Side effects typically occur less frequently after the first week of treatment.

Does my insurance cover Transcranial Magnetic Stimulation Treatment?

Yes! Transcranial magnetic stimulation is typically covered by most insurances. You can speak to one of our intake specialists to learn more about your specific plan.

How does TMS Therapy work?

A TMS device sends short stimulating pulses of magnetic fields to the area of the brain that is thought to function abnormally in patients with depression. An electric current is produced by the magnetic field in the brain that stimulates the brain cells (neurons). The results show changes that may be beneficial in the treatment of depression. Initial treatment often lasts about 37 minutes, performed every day for about 4-6 weeks.

What is TMS Therapy?

TMS stands for transcranial magnetic stimulation. It is commonly used to treat forms of depression by stimulating the brain non-invasively using electromagnetic fields, similar to those produced by an MRI machine.