As a member of the LifeStance Health family, LifeStance Health is proud to offer both in-office and online appointments--or telehealth. We offer telehealth for both psychiatry appointments and therapy. With each telehealth appointment, you can expect convenience, information security, and high-quality care.

Naturally, many people have questions about telehealth. Knowing what to expect can help, so we compiled answers to some of the most common questions people have about telehealth in mental healthcare. If you have any further concerns, please feel free to reach out to LifeStance Health.

Why Telemed?

Are There Unique Benefits of Telehealth in Mental Healthcare?

Mental healthcare is a unique type of care and often requires frequent visits with clinicians. Telehealth makes attending these appointments more feasible for many patients. Without leaving the home or office, a patient can get the psychiatric care or therapy they need.

Teletherapy can also help psychiatrists, psychologists, and licensed therapists connect with other members of a patient’s care team. Through secure video chats, patients and their providers can connect with other doctors, loved ones, teachers, social workers, and other people who care for the patient.

Does Telehealth Really Work?

The efficacy of telehealth is well-studied, and researches consistently find it is as effective as in-person visits, particularly for mental health issues. In some patients, telehealth can be more effective than in-person-only treatment plans because patients are able to consistently get the care they need.

It’s important to note that telehealth may not be the right choice for everyone. While it is as effective as in-office visits for most people, some people simply prefer in-person interactions. If telehealth does not feel right for you, visit one of our conveniently located clinics.

What Device Do I Need for Telehealth Appointments?

Telehealth software works on most smartphones, laptops, tablets, and desktops. Generally, if your internet-connected device was made in the past several years, you will be able to log on to our secure system. Apple, Windows, Android, Google, and Amazon Fire devices all support the program. Your device must run at least one of these browsers:

  • Internet Browser
  • Safari
  • Chrome
  • Firefox
  • IE 11
  • IE Edge

If you’re not sure that your device will work in a telehealth appointment, please contact us so that we can help.

Will My Insurance Cover a Telehealth Appointment?

If your insurance covers mental health appointments in general, it’s likely that the plan will also include telehealth visits. However, some insurance plans only include in-person appointments. While LifeStance Health will accept all insurance plans, some companies will not provide coverage for telehealth visits. Be sure to ask your insurance company before your first telehealth appointments.

Can I Also Have In-Person Appointments?

LifeStance Health provides both in-office and telehealth appointments because we want patients to get care in the ways that works best for them. In your initial appointment, you and your provider can discuss all the options for your care plan. If you want to blend online and in-person appointments, be sure to let your provider know.

Will My Personal Information Be Safe with Telehealth?

The program that we use to connect with telehealth patients is secure and compliant with all HIPAA requirements. All information from your video call will be encrypted, including audio and visual data. We take your privacy seriously and take every precaution to protect it.